Terms & Conditions

These terms and conditions apply to all services and products we provide. By using our website and services, you agree to these terms. We recommend that you read these terms carefully before using our services. If you do not agree with these terms, we request that you do not use our services.

Part A: General Terms and Conditions of SurgeryBooking
Part B: Users of SurgeryBooking
Part C: Clinics on SurgeryBooking
Part D: Consultation Requests on SurgeryBooking
Part E: Additional Services on SurgeryBooking

The Dutch version of these terms and conditions is the original. In case of any disputes regarding the terms or in the event of a conflict between the Dutch version and a translation, the Dutch version will prevail, unless local legislation dictates otherwise.

In these terms and conditions, the following definitions apply:

SurgeryBooking: The online platform where users can find, compare, and schedule consultation requests with clinics.
User: Any natural person or legal entity using the services offered by SurgeryBooking, whether through the website, mobile application, or other available channels.
Clinic: A medical institution or facility offering its services through SurgeryBooking.

A. General Terms and Conditions of SurgeryBooking

A1. Applicability

These General Terms and Conditions ("Terms") apply to the services offered by SurgeryBooking ("we," "us," or "our") to users of the website and mobile application, hereinafter referred to as "SurgeryBooking."
SurgeryBooking reserves the right to modify these terms at any time. Modified terms will take effect from the moment they are published on the SurgeryBooking website.
By using the services of SurgeryBooking, the user agrees to these terms.
These terms apply to all agreements between SurgeryBooking and the user, SurgeryBooking and the clinic, and the user and the clinic.

A2. Use of SurgeryBooking

By using SurgeryBooking, you agree to and are bound by these terms, our Privacy Policy, and all other policies and guidelines published on SurgeryBooking.
You must use SurgeryBooking responsibly and carefully, and you may not use the service for illegal, inappropriate, or fraudulent activities.

A3. Our Platform

Clinics must exercise due diligence when providing information.
We continuously strive to improve the user experience at SurgeryBooking. For this reason, different designs, content, and services may be displayed to various users to evaluate their responses. This may lead to variations in services or terms when users visit our platform.
The use of our platform does not imply a recommendation or endorsement of any clinic or its services, staff, etc. Our platform does not serve as a recommendation or endorsement of any clinic, including their staff and treatments.
We are not a party to the agreement between users and clinics. The clinic is fully responsible for the experience and services.

A4. Our Values

You must:

Respect our values.
Comply with all applicable laws and regulations.
Not use the platform to cause nuisance or make false consultation requests.
Not cause nuisance or damage, and not behave inappropriately towards clinic staff (or others, for that matter).

A5. Intellectual Property Rights

SurgeryBooking and all associated content, including but not limited to text, images, logos, videos, and software, are protected by intellectual property rights and remain the property of SurgeryBooking. Users are granted a limited, non-exclusive license to use the platform in accordance with these terms and conditions.
Users and clinics retain all intellectual property rights to the content they post on the platform.
SurgeryBooking respects the intellectual property rights of others and requests users to report any infringements of these rights. If SurgeryBooking believes there is an infringement, it may take appropriate measures, including removing the relevant content.
The use of brand names, logos, or other trademarks of SurgeryBooking without prior written permission is not allowed.

A6. Interaction Between User and Clinic

Our dedicated team is ready to assist you in communicating with a clinic. We strive to facilitate smooth interactions and resolve any questions or concerns.
Despite our efforts, we cannot guarantee that your messages to the clinic will be read or that requests will be fulfilled immediately. Factors such as availability and other operational considerations may affect response times.
Initiating contact, whether from your side or the clinic’s, does not in itself create a legal basis for further actions. Initiating communication with a clinic does not guarantee acceptance of a request. Further steps and agreements are subject to the terms and procedures established by the respective clinic.
We strive to maintain the privacy and confidentiality of your communication with the clinic.
We encourage users to communicate politely and respectfully with the clinic. Inappropriate behavior may result in the termination of communication and potentially the cancellation of the consultation request, in accordance with SurgeryBooking's policy.
If problems arise during communication with the clinic, our support team is at your disposal. Contact us for assistance with any uncertainties or disputes.

A7. Cancellations and Modifications of Consultation Requests

Clinics reserve the right to refuse or cancel requests through the clinic portal. SurgeryBooking cannot guarantee that all requests will be accepted or that requests will be honored by the clinic. If a request is refused or a consultation request is canceled by the clinic, SurgeryBooking will endeavor to offer alternative options to the user, if possible.
Users have the option to cancel consultation requests through the user portal. Canceling a consultation request may be subject to certain conditions, as outlined in the general terms and conditions of SurgeryBooking and the policy of the respective clinic. Users are encouraged to read these terms carefully before submitting a consultation request.
SurgeryBooking will endeavor to notify users promptly of any cancellations or changes regarding their consultation request. If necessary, SurgeryBooking will work with the involved parties to find suitable solutions and support the user in finding alternative options.
SurgeryBooking is not liable for costs, losses, or disputes arising from cancellations or changes to consultation requests. Such matters fall under the responsibility and policy of the clinic.
For more information on cancellation conditions, procedures, or support with cancellations and modifications, our support team is at your disposal. Contact us for help and guidance.

A8. Disputes Regarding Consultation Requests

If you have any questions or complaints regarding your consultation requests, we invite you to contact our Customer Service team via surgerybooking.com/contact. To ensure efficient and effective support, we kindly ask that you have the following information available before contacting us:
- A brief summary of the issue, including your desired solution
- Any supporting documents, such as photos or receipts.
All questions and complaints are carefully documented, with the most urgent issues being prioritized. Our goal is to address your concerns efficiently and satisfactorily.
We strive to resolve disputes internally first, and we actively participate in the dispute resolution process. The Customer Service team will attempt to reach a resolution with you. However, SurgeryBooking is not obligated to accept alternative dispute resolution procedures managed by external, independent agencies.
We aim for transparency in our communication regarding disputes. Our Customer Service team will keep you informed of progress and will do everything possible to reach a satisfactory resolution.

A9. Liability

SurgeryBooking serves as an intermediary and facilitates the consultation between users and clinics. It is important to note that SurgeryBooking is not responsible for the quality of the consultation, nor for the final outcome.
In accordance with mandatory consumer legislation, we are only liable for costs you have directly incurred as a result of our failure. This means that, to the extent permitted by law, we are not liable for matters such as:
- Indirect losses or consequential damage.
- Incorrect information about a clinic, surgeon, medical or cosmetic treatment.
- Products, services, or actions of a clinic or other business partner.
- Errors in email addresses, phone numbers, or other data (unless it is our fault).
- Force majeure or events beyond our control.
SurgeryBooking accepts no liability for damage or injury resulting from consultations booked through our platform. It is the responsibility of the user to be fully aware of the possible risks and consequences of the chosen consultation.
SurgeryBooking is not liable for any service deficiencies due to force majeure, unforeseen circumstances, or actions of third parties beyond our control.
Information and advice provided by SurgeryBooking on the platform are for general information purposes only. Users are encouraged to seek independent advice from qualified medical professionals.

A10. Measures

SurgeryBooking reserves the right to limit users’ rights to make consultation requests, cancel existing consultations, and/or suspend access to our platform, customer service, and user accounts. These measures are taken only for valid reasons, such as:
- Fraud or abuse.
- Non-compliance with our core values or applicable laws and regulations.
- Inappropriate or unlawful behavior, such as violence, threats, or privacy violations, whether towards SurgeryBooking or towards clinics with a profile on our platform or other involved parties.
If a user believes a measure is unjustified or wishes to contest it, they may contact our Customer Service team for a formal review. We strive to assess all objections thoroughly and fairly.
Use of our platform implies acceptance of the measures as described. SurgeryBooking reserves the right to take measures deemed necessary to ensure a safe and reliable experience for all users.

A11. Dispute Resolution and Applicable Law

These general terms and conditions are governed by and interpreted in accordance with Dutch law. Any disputes arising from these terms will be exclusively submitted to the competent court in the Netherlands.
If any provision of these general terms and conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The non-functioning provision will be replaced by a provision that most closely approximates the original intent.
The user agrees that any disputes will be resolved informally in the first instance by contacting our Customer Service team before taking legal action.
SurgeryBooking reserves the right to revise and amend these terms. It is the user’s responsibility to regularly review the terms for any changes. Continued use of our platform after changes to the terms will be deemed acceptance of the revised terms.

B. Users of SurgeryBooking

B1. Rights and Obligations

Users of SurgeryBooking may be required to create an account to use the services offered on the platform. When registering an account, users must provide accurate and up-to-date information, including personal details and contact information. Users are responsible for keeping their account information, such as username and password, secure and confidential.
Users are required to register with accurate, up-to-date personal information. They must maintain the confidentiality of their account information and are responsible for all activities conducted under their account. Users are encouraged to communicate respectfully and ethically with clinics and other users, and not to use the platform for unlawful activities.

B2. Proper Use

Users agree to use SurgeryBooking for legitimate purposes and to comply with all applicable laws and regulations. Users are not allowed to use the platform for fraudulent, illegal, or unauthorized activities, nor to compromise the security or integrity of the platform.
Users are encouraged to share honest and constructive reviews and feedback about their experiences. However, it is prohibited to post false, misleading, defamatory, or otherwise harmful information. SurgeryBooking reserves the right to remove such content.

B3. Liability and Conduct

Users are liable for their own conduct and activities on SurgeryBooking. Inappropriate behavior, including harassment, abuse, threats, or violations of the privacy of others, will not be tolerated. SurgeryBooking reserves the right to suspend or terminate accounts of users who violate these terms.

B4. Intellectual Property Rights

Users must respect the intellectual property rights of SurgeryBooking and third parties, including copyrights, trademarks, and other proprietary rights. Users are not allowed to copy, reproduce, modify, or distribute content from the platform without prior permission.

B5. Privacy and Data Protection

SurgeryBooking values users’ privacy and is committed to protecting personal data in accordance with applicable privacy legislation. By using the platform, users consent to the collection, use, and sharing of their data as described in SurgeryBooking’s privacy policy.

C. Clinics on SurgeryBooking

C1. Rights and Obligations

Clinics wishing to offer their services on SurgeryBooking must register and create a profile. Upon registration, clinics must provide accurate and complete information, including contact details, descriptions of services offered, and any consultation requirements.

C2. Transparency and Information

Clinics are responsible for providing accurate and up-to-date information on their profile on SurgeryBooking. This includes pricing, availability, treatment details, and any other relevant information users may need to make an informed decision.

C3. Consultation Requests

Clinics agree to honor consultation requests and appointments made through SurgeryBooking unless there are valid reasons for refusal, such as full occupancy or other operational constraints. It is important that clinics respond promptly to consultation requests and confirm appointments to ensure the best user experience.

C4. Integrity and Conduct

Clinics must adhere to ethical standards and professional codes of conduct in their interactions with users and SurgeryBooking. Inappropriate behavior, such as deception, intimidation, or violation of user privacy, will not be tolerated and may result in the suspension or termination of the profile on SurgeryBooking.
Clinics are encouraged to work closely with SurgeryBooking to ensure the best user experience. This includes timely communication, providing accurate information, and actively contributing to resolving any disputes or complaints from users.

D. Consultation Requests on SurgeryBooking

D1. Receipt of Consultation Requests

Clinics registered on SurgeryBooking agree to receive consultation requests from users interested in their services. It is the clinic’s responsibility to handle these requests promptly and adequately, and to provide further information to the user if necessary.
By submitting a consultation request on SurgeryBooking, visitors agree that their information, including personal data, will be shared with the selected clinic. This information will be used solely for facilitating the consultation request.

D2. Compliance with Appointments

Clinics are obligated to fulfill consultation appointments made through SurgeryBooking unless there are valid reasons for cancellation or modification. It is important that clinics maintain clear and honest communication with users regarding appointment availability and any schedule changes.
Clinics reserve the right to reschedule consultation appointments in the event of unforeseen circumstances, such as unexpected staffing changes, operational constraints, or other reasons affecting normal operations. Clinics must notify users promptly of such changes and, if possible, offer alternative appointments.
Visitors who have submitted a consultation request on SurgeryBooking reserve the right to cancel the request if necessary. This may be the case if the user is unable to attend the appointment for personal reasons or if there are changes in the user's needs.

D3. Accurate Information

Clinics must provide accurate and up-to-date information regarding availability, pricing, terms, and other relevant details. Providing correct information is essential for an effective consultation.
Users submitting a consultation request on SurgeryBooking must also provide accurate and up-to-date information, such as personal data. Providing correct information is essential for an effective consultation.

D4. Professional Conduct

Clinics are expected to behave professionally and respectfully in their interactions with users submitting consultation requests. Inappropriate behavior, such as deception, intimidation, or inappropriate communication, will not be tolerated and may result in the suspension or termination of the profile on SurgeryBooking.

D5. Quality of Service

Clinics must provide high-quality service during consultation appointments made through SurgeryBooking. This includes adhering to the highest professional standards and delivering high-quality care to users who use the platform.
Users of SurgeryBooking have the option to post a review about the quality of service they received from the clinic. These reviews provide valuable information for other users and help them make informed decisions about the services of the respective clinic.
Users are encouraged to provide honest and constructive feedback about their experiences with the clinic. The goal of reviews is to highlight both positive aspects and possible areas for improvement, so that other users can make well-informed decisions.

D6. Cooperation with SurgeryBooking

Clinics are encouraged to work closely with SurgeryBooking to ensure an optimal user experience. This includes responding promptly to user inquiries, providing additional information if necessary, and actively contributing to resolving any disputes or complaints from users.

E. Additional Services on SurgeryBooking

E1. Availability and Offer

SurgeryBooking may offer additional services to users and clinics to enhance their experience on the platform.
The availability of additional services may depend on various factors, including the region, the type of treatments, and the terms of individual clinics. SurgeryBooking strives to offer a diverse range of additional services that meet the needs and preferences of users and clinics.

E2. Use of Additional Services

The use of additional services on SurgeryBooking is subject to the general terms and conditions and policies of the platform, as well as any specific terms that may apply to the respective service. Users and clinics are encouraged to read these terms carefully before using additional services.
By using additional services on SurgeryBooking, users and clinics agree to comply with the applicable terms and policies. This includes respecting any restrictions or guidelines regarding the use of specific features or offers.

E3. Responsibility and Liability

SurgeryBooking accepts no responsibility or liability for any damage, losses, or disputes arising from the use of additional services by users or clinics. The use of these services is at your own risk, and users and clinics are encouraged to take precautions and report any questions or issues to the SurgeryBooking support team.
SurgeryBooking reserves the right to modify, suspend, or discontinue additional services at any time without prior notice to users or clinics. Any changes to additional services will be communicated through the website or other appropriate channels.

E4. SurgeryBooking Content

SurgeryBooking may publish blogs, stories, and social posts on the platform to provide users and clinics with additional information, tips, news, and other relevant content related to the services provided by clinics.
The information provided in blogs, stories, and social posts on SurgeryBooking is intended for educational and informational purposes only and should not be considered medical advice or a substitute for it.
SurgeryBooking strives to provide reliable and accurate information in blogs, stories, and social posts. All content is carefully curated and reviewed by qualified professionals.
Despite efforts to keep the information on SurgeryBooking current and accurate, SurgeryBooking cannot guarantee that all information is completely accurate or up-to-date. Users and clinics are encouraged to conduct their own research and verify whether the information provided applies to their specific situation.