Privacy policy

In this privacy statement ("Statement"), SurgeryBooking B.V. explains how it collects, uses, discloses, and otherwise processes personal data. This Statement applies to the processing of personal data of customers who use our platform and services for scheduling consultations with a clinic.

1. Collection of Personal Data

Your personal data, along with information about the devices you use to navigate the SurgeryBooking B.V. platform (such as your computer, mobile device, or other means), is obtained, processed, and stored by us. This data is provided to us when you create an account, submit a consultation request, leave a review, or otherwise contact us.

The personal data you voluntarily share, data that is automatically collected, and information obtained from external sources are processed by SurgeryBooking B.V. for the specific purposes outlined in this Statement.

1.1 Voluntary Provision
Personal data that you voluntarily provide is an essential part of our interaction with you within the framework of SurgeryBooking B.V. and the associated services. This data may be provided in various ways, including, but not limited to, creating an account on our platform, submitting consultation requests, leaving reviews, or contacting us in other ways. In all these cases, we strive to handle your personal information securely and confidentially, with the ultimate goal of providing a seamless and personalized experience within the scope of our services. Whether you are scheduling a consultation, sharing a review, or simply reaching out to SurgeryBooking B.V., your voluntary provision of personal data helps us better serve you and continuously improve our services. We place great value on protecting your privacy and take the necessary measures to ensure that your data is securely stored and processed in accordance with applicable laws and regulations.

1.2 Automatic Collection
Automatically collected data is inherent to your interaction with SurgeryBooking B.V. When you visit our platform, we record technical details about your equipment, browsing activities, and patterns. The collection of this personal data takes place with your prior consent or in accordance with applicable laws. Cookies, server logs, and similar technologies are used to capture this information. Our machine-learning algorithms analyze this data to generate content closely aligned with your user experience. This takes into account your specific interests and preferences, making our services more tailored and generally optimized.

For more detailed information about our cookie policy, we refer you to the relevant section above (Cookies). Additionally, we offer you the option to use social media sites to create an account or link your account to the relevant social media site. If you choose to do so, this may automatically grant us access to certain personal data that the social media site stores about you. This can range from viewed content and 'likes' to information about the advertisements shown to you or clicked on. Once we receive such information, we aim to further personalize your experience with SurgeryBooking B.V. in accordance with your marketing preferences. We highly value transparency and take all necessary measures to ensure that your data is treated securely, respecting your privacy and applicable laws and regulations.

1.3 Additional Sources
External sources, including advertising networks, social media platforms such as Facebook, and technical service providers outside the EU, may provide us with personal data. This is done to measure the effectiveness of marketing campaigns and better understand your preferences. When such data is received, we check whether third parties are legally authorized to share it with us and whether they have the required consent.

2. Personal Data

When you use the services of SurgeryBooking B.V. and communicate with us, your personal data is collected and processed. In the points below, we detail how we carefully collect and process your personal data. We will also explain the specific purpose for which we use this data.

2.1 Cookies
When you use our platform, we use various types of cookies and related online tracking technologies (which we refer to as 'cookies' within the framework of this Cookie Statement).

The diversity of cookies offers different functionalities, with their use varying. For example, cookies are not only used to ensure the seamless operation of the SurgeryBooking.com website but also to perform detailed analyses of traffic and for advertising purposes.

In particular, these cookies contribute to optimizing the user experience on SurgeryBooking.com. The variety of functions fulfilled by cookies is further highlighted in the upcoming sections of our Privacy Statement. Here, we will detail how we apply these cookies and the specific purposes they serve, while keeping your privacy and user experience central.

Cookie Statement

2.2 Analytics
As part of our ongoing efforts to improve your experience on SurgeryBooking.com, we use Analytics tools. These tools allow us to collect and analyze anonymized data on how users interact with our platform. The use of Analytics serves multiple purposes. Firstly, we aim to optimize the user experience by analyzing user behavior. This allows us to gain insights into patterns and preferences, leading to adjustments and improvements to our platform. Additionally, we strive to offer relevant content and services based on user preferences. By understanding how our users use our platforms, we can better tailor content to individual needs and provide a more personalized experience.

The use of Analytics is conducted in accordance with strict privacy guidelines. All collected data is anonymized and handled securely, with full respect for the privacy of our users.

2.3 Marketing
We use personal data on SurgeryBooking.com for marketing purposes with the primary goal of enhancing your user experience and providing you with relevant information. We may process the following categories of personal data for marketing purposes:

. Name and Address Information (NAW Data)
. Email and phone number information
. Demographic data
. Review(s)
. Campaign data
. Device ID
. Cookie and technology data

2.4 Consultation Request
We process the personal data you provide when placing your consultation request. This personal data is necessary to process and confirm your consultation request. Your data, including the details of your consultation request, enables us to accurately process the request.

This information also allows us or a partner clinic to contact you if necessary. During the consultation request, the following personal data may be processed:

. Name
. Address Information
. Contact Information
. Consultation Information

2.6 Clinic/Consultation Review
After submitting your consultation request, we may ask you to leave feedback on the clinic. Additionally, we offer you the opportunity to submit a review of a clinic. The processing of your personal data in this process is based on your consent or is necessary to fulfill a contract with you or to comply with legal obligations.

SurgeryBooking B.V. processes the personal data you provide when submitting a review. You can withdraw your consent at any time by contacting us. The following personal data may be processed when posting a review of a clinic:

. Name
. Contact Information
. Consultation Information

Review
Please note that if your review is published, it may be made available to users of SurgeryBooking B.V. along with your first name.

2.7 Customer Service
When you contact our customer service, we use the personal data you provide to answer your question or handle your complaint. As part of call recordings, we may also collect personal data to provide customer service, including investigating and addressing user concerns, and to monitor and improve our customer service responses and processes.

The processing of personal data depends on the circumstances and may be based on your consent, the necessity to fulfill a contract with you, or to comply with legal obligations. The following personal data may be processed for customer service purposes:

. Name
. Contact Information
. Name and Address Information (NAW Data)
. Consultation Information
. Comments (if applicable)
. Content of correspondence between you and customer service

2.8 Fraud
We also use personal data to prevent fraud and other forms of misuse on and through our platform. We process personal data to comply with legal obligations.

2.9 Improving Our Services
SurgeryBooking B.V. is constantly working to improve its services. We analyze your use of our platform and use various analytics and feedback tools to better serve you. The personal data we process to improve our services include:

. Name
. Address Information
. Contact Information
. Device ID and technology information
. Cookies and usage data

At SurgeryBooking B.V., we share and disclose your personal data solely in accordance with this privacy statement and to the extent necessary to provide our services. We share your personal data with:

Service Providers
SurgeryBooking B.V. uses external service providers to support the execution of its services. These service providers offer a range of services, such as website hosting, data analysis, customer service, marketing, and fraud prevention. All data processing by these external service providers is conducted based on strict instructions from SurgeryBooking B.V. and is carried out solely for the specific purposes outlined in this privacy statement.
Clinics and Doctors
If you place a consultation request through SurgeryBooking B.V., we share the necessary personal data with the relevant clinic to process and confirm your consultation request. Clinics are also bound by strict privacy and data protection obligations and may only use the personal data provided for the purposes described in this privacy statement.
Legal Obligations
In certain circumstances, SurgeryBooking B.V. may be required to disclose personal data in accordance with legal or regulatory requirements. This may occur, for example, in the case of a court order or to comply with other legal processes or investigations.
Business Partners
SurgeryBooking B.V. may share personal data with its business partners as part of joint marketing initiatives or to offer you additional services. In these cases, we ensure that these business partners also comply with the relevant privacy and data protection regulations.

4. Storage Period

We retain your personal data for as long as necessary to achieve the purposes for which we collected it. This period may be extended if there is a legal obligation to retain the data longer. At the end of the retention period, we will securely delete or anonymize your personal data.

5. Security Measures

SurgeryBooking B.V. implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse. These measures are regularly evaluated and updated to ensure the highest level of protection.

6. Your Rights

You have the right to access, correct, delete, and limit the processing of your personal data. You can also object to the processing of your personal data and request data portability. To exercise your rights, please contact our Data Protection Officer using the contact details provided below.