Privacy policy

In this privacy policy ('Policy'), it is outlined how SurgeryBooking B.V. collects, uses, discloses, and otherwise processes personal data. This Statement applies to the processing of personal data of customers who use our platform and services for placing consultations and bookings with a clinic.

1. Collecting personal data

Your personal data, along with information about the devices you use to navigate through the platform of SurgeryBooking B.V. (e.g., your computer, mobile, or other means), are obtained, processed, and stored by us. These data are provided to us when you create an account, make a consultation or booking request, post a review, or otherwise contact us.

The personal data you voluntarily share, data that are automatically collected, and information obtained from external sources, are processed by SurgeryBooking B.V. for the specific purposes as set out in this statement.

1.1 Voluntary provision
Personal data that you voluntarily provide form an essential part of our interaction with you within the context of SurgeryBooking B.V. and the associated services. These data can be provided by you in various ways, including, but not limited to, creating an account on our platform, submitting consultation or booking requests, posting reviews, or by otherwise contacting us. In all these cases, we strive to treat your personal information securely and confidentially, with the ultimate goal of providing a seamless and personalized experience within the framework of our service provision. Whether you are planning a consultation, sharing a review, or simply want to get in touch with SurgeryBooking B.V., your voluntary provision of personal data helps us to serve you better and continuously improve our services. We attach great importance to the protection of your privacy and take necessary measures to ensure that your data are safely stored and processed, in compliance with applicable laws and regulations.

1.2 Automatic collection
Automatically collected data are inherent to your interaction with SurgeryBooking B.V. When you visit our platform, we record technical details about your equipment, browsing activities, and patterns. The collection of these personal data takes place with your prior consent or in accordance with applicable laws. Cookies, server logs, and similar technologies are employed to capture this information. Our self-learning algorithms analyze these data to generate content that closely aligns with your user experience, taking into account your specific interests and preferences, thereby making our Services more tailored and generally optimized.

For more detailed information about our cookie policy, please refer to the relevant section above (Cookies). Additionally, we offer you the option to use social media sites for creating an account or linking your account to the respective social media site. Should you choose this option, it may automatically grant us access to certain personal data that the social media site holds about you. This may range from viewed content and 'likes' to information about the advertisements you have been shown or clicked on. Once we receive such information, we strive to further personalize your experience at SurgeryBooking B.V. in accordance with your marketing preferences. We place great value on transparency and take all necessary measures to ensure that your data are handled safely, considering your privacy and applicable laws and regulations.

1.3 Additional sources
External sources, including advertising networks, social media platforms such as Facebook, and technical payment and delivery service providers outside the EU, may provide us with personal data. This is done with the purpose of supporting the purchase of our services, measuring the effectiveness of marketing campaigns, and better understanding your preferences. When such data are received, we verify that third parties are legally authorized to share them with us and that they have the required consent.

2. Personal data

When you use the services of SurgeryBooking B.V. and communicate with us, your personal data are collected and processed. In the points below, we will detail the manner in which we carefully collect and process your personal data, as well as outline the specific purpose for which we use these data.

2.1 Cookies
If you use our platform, we employ various types of cookies and related online tracking technologies (which we also refer to as 'cookies' within the context of this Cookie Statement).

The diversity of cookies offers various functionalities, with their deployment varying accordingly. Cookies are used not only to ensure the seamless operation of the website but also to perform detailed analyses of traffic and for advertising purposes.

In particular, these cookies contribute to the optimization of the user experience on The variety of functions fulfilled by cookies will be further highlighted in the upcoming sections of our Privacy Statement. Herein, we will detail how we apply these cookies and the specific purposes they serve, while keeping your privacy and user experience at the forefront.

Cookie statement

2.2 Analytics
As part of our ongoing efforts to improve your experience on, we utilize Analytics tools, including, for example. These tools enable us to collect and analyze anonymized data about how users interact with our platform. The use of Analytics serves multiple purposes

. Firstly, we aim to optimize the user experience by analyzing user behavior. This allows us to gain insights into patterns and preferences, leading to adjustments and improvements to our platform. Furthermore, we strive to provide relevant content and services based on user preferences. By understanding how our users use our platforms, we can better tailor content to individual needs and offer a more personalized experience.

The use of Analytics occurs according to strict privacy guidelines. All collected data are anonymized and handled in a secure manner, with full respect for the privacy of our users.

2.3 Marketing
We use personal data on for marketing purposes with the primary goal of enriching your user experience and providing you with relevant information. For marketing purposes, we may process the following categories of personal data:

. Name and address data
. Email and phone number data
. Demographic data
. Booking and transaction data
. Review(s)
. Campaign data
. Device ID
. Cookie and technology data

2.4 Consultation request
We process the personal data you provide us when placing your consultation request. These personal data are necessary to process and confirm your consultation request. Your data, including the details of your consultation request, enable us to accurately process the request

This information also provides the possibility for us or a possible partner clinic to contact you if necessary. During the consultation request, the following personal data may be processed:

. Name
. Address details
. Contact details
. Consultation details

2.5 Booking
We process the personal data you provide us when placing your booking. These personal data are necessary to process and confirm your booking. Your data, including the details of your booking, enable us to accurately process the request

This information also provides the possibility for us or a possible partner clinic to contact you if necessary. When creating a booking, the following personal data may be processed:

. Name
. Address details
. Contact details
. Booking details
. Booking and transaction data
. Payment details

2.6 Clinic/Consult/Booking review
After submitting your consultation or booking request, we may ask you to leave feedback about the clinic. Additionally, we offer you the opportunity to submit a review about a clinic yourself. The processing of your personal data in this process is based on your consent or is necessary to fulfill a contract with you or to comply with legal obligations.

SurgeryBooking B.V. handles the personal data you provide when submitting a review. You can withdraw your consent at any time by contacting us. The following personal data may be processed when posting a review about a clinic:

. Name
. Contact details
. Consultation or booking details

Please note that if your review is published, it may be made available to users of SurgeryBooking B.V. along with your first name.

2.7 Customer service
When you contact our customer service, we use the personal data you provide to answer your question or handle your complaint. In the context of call recordings, we may also collect personal data to provide customer service, including investigating and addressing users' concerns, and to monitor and improve the responses and processes of our customer service.

The processing of personal data depends on the circumstances and may be based on your consent, the need to fulfill a contract with you, or to comply with legal obligations. The following personal data may be processed for the purpose of customer service:

. Name
. Contact details
. Name and address data
. Consultation or booking details
. Payment details (if applicable)
. Comments (if applicable)
. Content of correspondence between you and customer service

2.8 Fraud
We also use personal data to prevent fraud and other forms of misuse on and through our services. The processing of these data may depend on the circumstances and be based on your consent, the need to fulfill a contract with you, or to comply with legal obligations. With a focus on fraud prevention, we may process the following personal data:

. Name
. Contact details
. Name and address data
. Consultation or booking details
. Payment details (if applicable)
. Information about the used device
. IP address
. Browser information

2.9 Additional purposes
Your personal data are used exclusively for the purposes described above. If we intend to use the provided data for a different purpose, we will take appropriate measures to inform you. This information will be in line with the significance of the changes we make. It may include, among other things, the nature of the data, the intended processing purposes, and any impact on your rights and freedoms.

In various situations, we may seek your consent for the processing of personal data. Similarly, we may indicate that processing is necessary to fulfill a contract with you or to comply with legal obligations. This approach depends on the specific circumstances and legal requirements that apply. We strive to be transparent and provide you with the necessary information, so you are fully informed about the use of your personal data and the legal bases that apply.

3. Sharing your personal data

At SurgeryBooking B.V., we recognize the importance of transparency and privacy protection when sharing your personal data. In certain situations, we share your data with third parties to provide the requested services and to comply with legal obligations. This sharing of information is based on the need to fulfill a contract with you, comply with legal obligations, or when it is in our legitimate interest. When we share your personal data with third parties, we require them to protect these data according to the standards set out in our Privacy Statement. We take appropriate measures, in accordance with applicable data protection legislation, to ensure that the same level of protection and confidentiality is maintained.

3.1 Sharing your personal data with clinics
At SurgeryBooking B.V., we understand that sharing your personal data is a sensitive issue, especially when requesting a consultation or booking. When you request a consultation or booking through our services, we share certain personal data with the respective clinic. This data exchange is crucial to facilitate the requested services and to meet the mutual contractual obligations between you and the clinic. Sharing information contributes to the smooth handling of your request and ensures that the clinic is fully informed of your needs.

The personal data we share with clinics when requesting a consultation or booking include:

. Your name: to correctly identify and register you for the requested services.
. Contact details: so that the clinic can communicate with you regarding your request.
. Consultation or booking details: information about the nature of the consultation or booking, including date, time, and specific requirements.
. Any additional information: depending on the nature of the medical services, additional information may be required for effective treatment.

3.2 Sharing your personal data with third parties
In certain situations, we share your data with third parties. We set requirements for companies within our group and third parties to ensure that they protect your personal data according to the standards set out in this Statement. We take appropriate measures, based on applicable data protection legislation, to guarantee an equal level of protection and confidentiality.

Moreover, we may share your data with other third parties when appropriate or required according to applicable law and regulations. This may occur, for example, in the case of a court order, a request from a judicial authority, or when we believe disclosure is necessary to comply with legal obligations, exercise legal rights, establish or defend against legal claims, or protect the vital interests of a person. External data controllers in such cases may include, for instance, law enforcement agencies.

Your personal data may be shared with the following parties:

. Software providers, such as suppliers of software, hosting, application support, delivery, logistics, and information security.
. Third parties that carry out various activities to promote, market, or support our services. This includes, among others, social media platforms like Facebook, external customer service representatives, marketing service providers, eCRM partners managing our marketing emails and push notifications, partners sending you SMS messages when your order is en route, and delivery companies delivering the order to you.
. Performance partners.
. Vendors, payment and card service providers.
. Customer satisfaction and/or market research companies.
. Professional advisors.
. Potential buyers.
. Any other third party, provided you have given your consent for the disclosure.

4. Rights, Questions, or Complaints

At SurgeryBooking B.V., we acknowledge your rights regarding your personal data and value transparency. In this chapter, we describe your rights, how you can ask questions about your data, and what to do in case of complaints.

4.1 Your Rights
As a user, you have certain rights regarding your personal data, including the right to:

. Access your data
. Deletion of your data under certain circumstances
. Object to the processing of your data

4.2 Questions and Requests
If you have questions about how your personal data are processed or if you wish to exercise your rights, you can contact our customer service. We will answer your questions as quickly as possible and support you with requests regarding your data.

4.3 Complaints
If you are dissatisfied with how we handle your personal data, you have the right to file a complaint with the data protection supervisory authority in your jurisdiction. However, we encourage you to contact us first, so we can understand your concerns and try to resolve them.

We strive to protect your personal data and respect your rights. Your feedback is valuable and helps us continuously improve our services.

5. Security

At SurgeryBooking B.V., protecting your personal data is a priority. We recognize the importance of a robust security framework to ensure the privacy of your personal data. SurgeryBooking B.V. actively takes measures to protect your data against unauthorized access, disclosure, alteration, and destruction.

To guarantee the confidentiality of your personal data, we use advanced encryption technologies during data transfer and storage. This ensures that your information is processed securely, even when it is transferred between different systems.

Access to personal data is strictly limited to authorized personnel who need this information to perform specific tasks. We implement strong access control measures to ensure that only authorized individuals have access to relevant data.

We encourage you to actively contribute to the security of your personal data. Keep your login details confidential, report suspicious activities, and contact us if you have questions about the security of your data.

At SurgeryBooking B.V., we take all reasonable steps to ensure that your personal data are kept safe. Our ongoing commitment to data security reflects our dedication to providing a reliable and secure environment for your health-related services.