Privacy policy

Your personal data, along with information about the devices you use to navigate the SurgeryBooking B.V. platform (for example your computer, mobile phone or other means), are obtained, processed and stored by us. These data are provided to us when you create an account, submit a consultation request, book an aesthetic treatment, make a payment, leave a review or otherwise contact us.

1. Collection of personal data

The personal data you voluntarily share, data that are collected automatically, and information obtained from external sources, are processed by SurgeryBooking B.V. for the specific purposes outlined in this statement.

1.1 Voluntary provision
Personal data you voluntarily provide form an essential part of our interaction with you in the context of SurgeryBooking B.V. and its related services. These data can be provided by you in various ways, including but not limited to creating an account on our platform, submitting consultation requests, booking aesthetic treatments, making payments, leaving reviews, or otherwise contacting us. In all cases, we strive to handle your personal information securely and confidentially, with the ultimate goal of providing a seamless and personalized experience within our services. Whether you schedule a consultation, book a treatment, share a review, or simply want to get in touch with SurgeryBooking B.V., your voluntary provision of personal data helps us serve you better and continuously improve our services. We highly value protecting your privacy and take necessary measures to ensure your data is stored and processed securely, in accordance with applicable laws and regulations.

1.2 Automatic collection
Automatically collected data are inherent to your interaction with SurgeryBooking B.V. When you visit our platform, we record technical details about your device, browsing activities, and patterns. The collection of these personal data takes place with your prior consent or in accordance with applicable law. Cookies, server logs and similar technologies are used to capture this information. Our self-learning algorithms analyze these data to generate content closely tailored to your user experience. Your specific interests and preferences are taken into account, making our Services more personalized and generally optimized.

For more detailed information about our cookie policy, we refer you to the relevant section above (Cookies). Additionally, we offer you the possibility to use social media sites to create an account or link your account to the respective social media site. If you choose this, it may automatically provide us access to certain personal data that the social media site holds about you. This can range from viewed content and ‘likes’ to information about the ads shown to you or clicked on. Once we receive such information, we aim to further personalize your experience at SurgeryBooking B.V. in line with your marketing preferences. We highly value transparency and take all necessary measures to ensure your data is treated safely, respecting your privacy and applicable laws.

1.3 Additional sources
External sources, including advertising networks, social media platforms such as Facebook, and technical service providers outside the EU, may provide us with personal data. This is done with the aim of measuring the effectiveness of marketing campaigns and better understanding your preferences. When such data are received, we verify whether third parties are legally authorized to share them with us and whether they have the required consent.

2. Personal data

When you use the services of SurgeryBooking B.V. and communicate with us, your personal data are collected and processed. In the points below we will explain in detail how we carefully collect and process your personal data. We will also outline the specific purposes for which we use these data.

2.1 Cookies
If you use our platform, we use various types of cookies and related online tracking technologies (which we also refer to as ‘cookies’ within this Cookie Statement).

The variety of cookies serve different functions, with their deployment varying. Cookies are not only used to ensure the seamless operation of the SurgeryBooking.com website but also to perform detailed traffic analyses and for advertising purposes.

In particular, these cookies contribute to optimizing the user experience on SurgeryBooking.com. The range of functions fulfilled by cookies is further highlighted in the upcoming sections of our Privacy Statement. Here we will explain in detail how we apply these cookies and the specific purposes they serve, while placing your privacy and user experience at the center.

Additionally, cookies are used among other things to analyze your preferences and behavior on the platform in relation to both consultation requests and viewing or booking aesthetic treatments. Cookies can also help us make the payment experience safer and more user-friendly when you make payments for a treatment or consultation via SurgeryBooking B.V.

Cookie Statement

2.2 Analytics
As part of our ongoing efforts to improve your experience on SurgeryBooking.com, we use Analytics tools. These tools allow us to collect and analyze anonymized data about how users interact with our platform. The use of Analytics serves multiple purposes. First, we aim to optimize the user experience by analyzing user behavior. This gives us insight into patterns and preferences, leading to adjustments and improvements of our platform. Moreover, we strive to provide relevant content and services based on user preferences. By understanding how our users use our platforms, we can better tailor content to individual needs and offer a more personalized experience.

The use of Analytics is carried out under strict privacy guidelines. All collected data are anonymized and handled securely, with full respect for our users’ privacy.

2.3 Marketing
We use personal data on SurgeryBooking.com for marketing purposes, with the primary goal of enriching your user experience and providing you with relevant information. For marketing purposes, we may process the following categories of personal data:

. Name, address, and place data (NAW Data)
. Email and phone number data
. Demographic data
. Review(s)
. Campaign data
. Device ID
. Cookie and technology data

2.4 Consultation request and treatment
We process the personal data you provide when submitting a consultation request or booking an aesthetic treatment. These personal data are necessary to process and confirm your request or booking. Your data, including details of your consultation request or treatment, enable us to handle this accurately.

This information also provides the possibility for us or a partner clinic, if necessary, to contact you. During a consultation request or treatment booking, the following personal data may be processed:

. Name
. Address details
. Contact details
. Consultation details
. Treatment details

2.5 Clinic/review/consult/treatment assessment
When you submit a consultation request or book an aesthetic treatment at a clinic via SurgeryBooking, we collect the information necessary to process your request or booking. This includes, among other things, your name, contact details, place of residence, the desired treatment, any remarks you provide with your request or booking, and the communication that takes place via the platform between you and the clinic.

We use this information to correctly forward your consultation request or treatment to the relevant clinic, to enable communication, and to monitor the progress of your request or booking. Additionally, this information is used to improve our services and to keep you appropriately informed about the status of your consultation request or treatment.

SurgeryBooking B.V. also processes the personal data you provide when submitting a review. You can withdraw your consent at any time by contacting us. The following personal data may be processed when posting a review about a clinic:

. Name
. Contact details
. Consultation details
. Treatment details

Review
Please note that if your review is published, it may be made available to users of SurgeryBooking B.V. together with your first name.

2.6 Customer service
When you contact our customer service, we use the personal data you provide to answer your question or handle your complaint. In the context of call recordings, we may also collect personal data to provide customer service, including investigating and addressing user concerns, and to monitor and improve the responses and processes of our customer service.

The processing of personal data depends on the circumstances and may be based on your consent, the necessity to perform a contract with you, or to comply with legal obligations. The following personal data may be processed for customer service purposes:

. Name
. Contact details
. Address details
. Consultation details
. Treatment details (if applicable)
. Remarks (if applicable)
. Content of correspondence between you and customer service

2.7 Fraud
We also use personal data to prevent fraud and other forms of misuse on and via our platform. In doing so, we process personal data to comply with legal obligations.

2.8 Improving our services
SurgeryBooking B.V. is continuously working to improve its services. We analyze your use of our platform and use various analytics and feedback tools to serve you better. The personal data we process to improve our services include, among others:

. Name
. Address details
. Contact details
. Device ID and technology information
. Cookies and usage data

2.9 Legal obligations
We may process personal data if and to the extent necessary to comply with legal obligations imposed on us, such as obligations under tax law, medical supervision, or fraud prevention.

3. Data sharing and disclosure

At SurgeryBooking B.V., we share and disclose your personal data only in accordance with this privacy statement and insofar as necessary for the provision of our services. We share your personal data among others with:

• Service providers
  SurgeryBooking B.V. uses external service providers who support us in delivering our services. These parties provide support in areas such as hosting, data analysis, customer service, marketing, and fraud prevention. The processing of personal data by these service providers takes place based on our instructions and solely for the purposes described in this statement.
• Clinics and doctors
  If you submit a consultation request or book an aesthetic treatment via SurgeryBooking B.V., we share the necessary personal data with the relevant clinic. This is necessary to process, confirm, and execute your request or booking. Clinics are contractually obligated to use the data exclusively for handling the consultation or treatment and must comply with applicable privacy laws.
• Legal obligations
  In certain circumstances, SurgeryBooking B.V. may be required to disclose personal data in accordance with legal or regulatory requirements. This may, for example, be the case in response to a court order or to comply with other legal procedures or investigations.
• Business partners
  SurgeryBooking B.V. may share personal data with its business partners in the context of joint marketing initiatives or to offer you additional services. In these cases, we share only the necessary data, and our partners are obligated to protect your data and use it solely in accordance with our instructions and this privacy statement.

SurgeryBooking B.V. applies strict security measures to ensure that your personal data is processed and shared securely. Furthermore, all external parties with whom we share personal data are carefully selected and bound by strict confidentiality and security requirements.

4. Retention periods and security

We do not retain your personal data longer than necessary for the purposes for which it is processed, as described in this privacy statement. Specific retention periods vary depending on the type of data and the purposes of processing.

SurgeryBooking B.V. has implemented appropriate technical and organizational measures to protect your personal data against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. Our security measures include encryption, access restrictions, and regular audits of our security procedures.

5. Your rights and choices

You have various rights regarding the personal data we hold about you. These include the right to request access to your personal data, the right to correct inaccurate data, the right to have your personal data deleted, and the right to restrict the processing of your personal data. Additionally, you have the right to object to the processing of your personal data and the right to data portability.

If you have any questions about the processing of your personal data or wish to exercise any of your rights, you can contact us using the contact details in this privacy statement.

6. Changes to this privacy statement

SurgeryBooking B.V. reserves the right to modify this privacy statement at any time. Any changes will be published on our platform and, if applicable, communicated to you via email. We recommend that you regularly review this privacy statement to stay informed about how we process your personal data.